How CUTMETALL digitizes their customers' machine fleets

More than just a B2B portal for wear and spare parts

CUTMETALL is one of the leading suppliers of wear parts for shredding and recycling systems. The company delivers knives, wear parts, and technical components for a wide range of machines and manufacturers to customers in Germany, across Europe, and worldwide.

Together with dc, a digital platform was created that goes far beyond classic ordering processes. In addition to the company website and a public product catalog, a comprehensive service portal forms the core of the digital strategy. Customers can manage their machines, locations, and technical information, and get direct access to the right spare and wear parts.

• Company website with product catalog powered by dynamic content
• Development of a closed B2B service portal with dynamic commerce
• Integration with Microsoft Dynamics 365 Business Central
• Digital management of machines, locations, and technical data
• Custom prices, availability, and order processes for different customer groups

The portal creates real value for customers' daily work. Instead of searching for the right spare parts or managing technical info manually, all relevant data is available in one central place. This streamlines ordering, reduces downtime, and speeds up the supply of the right wear parts for machines.