How CUTMETALL digitizes its customers' machine fleets

More than a B2B portal for wear and spare parts

CUTMETALL is one of the leading suppliers of wear parts for shredding and recycling systems. The company supplies customers in Germany, Europe, and worldwide with knives, wear parts, and technical components for a wide range of machines and manufacturers.

Together with dc, a digital platform was created that goes far beyond classic ordering processes. In addition to the company website and a public product catalog, a comprehensive service portal forms the core of the digital strategy. Customers manage their machines, locations, and technical information there and get direct access to the appropriate spare and wear parts.

• Implementation of the company website with product catalog based on dynamic content
• Development of a closed B2B service portal with dynamic commerce
• Integration into Microsoft Dynamics 365 Business Central
• Digital management of machines, locations, and technical data
• Individual prices, availability, and ordering processes for different customer groups

The portal creates real added value in the customers' daily work. Instead of searching for the right spare parts or managing technical information manually, all relevant data is available centrally in one place. This simplifies ordering processes, reduces downtime, and speeds up the supply of machines with the right wear parts.