dc AG
Von-Linde-Str. 11
95326 Kulmbach
Germany
Consulting
Kulmbach / remote
Ab sofort

Customer Success Manager (all genders)

Do you love not only supporting customers, but also building real relationships and ensuring their long-term success? Then join our team and show us what you can do!
Customer Success Manager (all genders)

Deine Skills

As a Customer Success Manager (all genders), you are the trusted interface between our customers and dc. You ensure that our existing customers feel understood, well supported, and sustainably successful. You don't think in tickets, but in solutions, partnerships, and real success stories.

You actively guide customers through their e-commerce journey and make dc a reliable sparring partner at eye level for them.

Become part of our team of over 125 enthusiastic specialists in consulting, graphic & design, development, and online marketing. You can support our team at our office in Kulmbach or 100% remotely.

Vorteile, die so niemand hat!

Manche nennen’s Benefits, wir nennen’s einfach Arbeiten bei dc. Hier bekommst du mehr als Obstkorb und Tischkicker - versprochen.
Career Opportunities
Transparent salary, promotion opportunities, active participation
Mobile Working
Flexible working hours, free choice of workplace, workation
Further Education
Trainings & trade fairs, dc E-Learning Platform, part-time studies
Office & Work Environment
Creative work environment, modern workplaces, chillout & gaming area
Team
Events & parties, regulars' tables, Family Day
Work-Life Balance
Unlimited vacation, leave, flexible working hours
Body & Mental Fitness
Bike leasing, power fitness course, back training & trusted person
green beyond the logo
Plogging Day, sustainability concept, donation activities

Was du dafür tun musst

Du willst sinnvolle Aufgaben statt sinnlosen Overhead? Dann lies weiter – hier geht’s um echten Impact, nicht um Buzzwords.
Customer satisfaction & customer loyalty
You ensure the satisfaction and long-term loyalty of our existing customers
Implementation of individual requirements
You create offers for customer-specific requirements and accompany them through to implementation
Testing & quality assurance
You test new requirements and features before handing them over to our customers
Processing customer inquiries
You independently process customer inquiries in our HelpDesk system and always keep an overview
Cross-team & agile collaboration
You coordinate customer-related topics across teams and ensure smooth processes

Dein neues Team in Kulmbach

Bei uns arbeiten über 125 Spezialist:innen an digitalen Projekten für führende Marken in ganz Europa. Werde Teil der dc Crew!
Team Days at the Office
Whether you work remotely or on-site at dc – everyone loves coming to the office! For working, creative brainstorming, or an after-work beer from our tap.
Sporty or relaxed?
Join remote fitness classes, running sessions with colleagues, or just loosen up a bit in our back training sessions.
Out of Office
Company outing, team trip or regulars' table – there’s a lot to experience in our team.
dc Meme Channel
Do you like the memes in the job descriptions? Join the team and help shape our dc Memes Channel!
Events & Parties
Office Party, Poetry Slam, Office Concert, Mario Kart Cup or Family Day – pick your favorite event!
Mobile Working Everywhere
Work alone or with colleagues during a workation abroad or wherever it feels right at the moment.
Lunch break at the office
Break at the office? First a snack with your colleagues in our company café and then a round of Mario Kart.
green beyond the logo
Is sustainability important to you? Us too! We report to the German Sustainability Code, collect trash on Plogging Day, and offset our CO2 emissions.
d stands for diversity
Diversity, inclusion & equality! We create awareness in the team, support women in the tech industry, and value digital accessibility.
Office Dogs Welcome!
You have a dog who likes to chill in the office? No problem, we’re happy to welcome four-legged visitors.

Rechne dir dein dc Gehalt ganz einfach aus

Gehalt sollte fair sein - nicht abhängig vom Geschlecht oder davon, wer am lautesten verhandelt. Deshalb arbeiten wir bei dc mit einem transparenten Gehaltsmodell. Mit dem Gehaltsrechner von dc kannst du dir ganz einfach ausrechnen, was du in deinem Job bei uns verdienen kannst.

In welcher Arbeitswelt bist du zuhause?

Welche Erfahrung bringst du mit?

Junior Regular Senior

Wie viele Stunden möchtest du in der Woche arbeiten?

40 h

Ziehe den Regler auf deine gewünschte Stundenzahl.

Die dc Gehaltsrange im Bereich mit dem Einstieg :

Brutto / Jahr

Passt dc zu dir? Finde es heraus

In unserem 15-Jahre-Video zeigen wir dir, wie wir ticken: als Team, als Arbeitgeber und als Menschen hinter den digitalen Projekten. Schau rein und lerne uns besser kennen.
Bewirb dich jetzt auf die Stelle!
Subject for your application ✌️ 
I am an E-Commerce Hero!